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Graham Stein, managing director of Parseq’s contact centres
Parseq to add over 300 new roles to Sunderland-based workforce

Jamie Hardesty

Outsourcing company Parseq is set for a year of expansion in Sunderland following significant contract wins that will see it add more than 300 new roles to its existing 1,000…

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NewVoiceMedia receives 2015 CUSTOMER Contact Center Technology Award

NewVoiceMedia

NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, announced today that TMC, a global, integrated media company, has named its…

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True Telecom launches payment services for SME’s

Stuart Griffiths

True Telecom, one of the UK’s fastest growing telecoms providers, has announced a leap into payment services with the launch of True. Offering the latest terminal equipment, at some of the…

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Businesses failing to recognise the benefits of VOC

Ruth Minto

By Helen Murray, Chief customer solutions officer, Webhelp UK Voice of the Customer (VOC) is probably the most talked about subject in customer management circles right now but it’s also the…

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Webhelp shortlisted for three UK Customer Experience Awards

Ruth Minto

Customer experience provider, Webhelp UK, has been shortlisted in three categories at this year’s prestigious UK Customer Experience Awards, taking place in London on 25 September. The business’s Derby site is…

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What is SIP? SIP benefits to my business?

Stuart Griffiths

The majority of people will have used an application much like Skype before. But do you know what is actually behind the ability to make calls through the internet? And…

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90 percent of businesses neglecting the customer experience

Ruth Minto

Today, the customer holds all the cards. This limitless power has been generated by a seismic shift in how we communicate.  Mobile technology means customers are continually in either buying…

Apple Watch
What can Apple Watch do for my business?

Stuart Griffiths

Earlier on in the year, Apple introduced their newest offering to the public, the Apple Watch. Available in three collections; Apple Watch Sport coming in at £299, Apple Watch available…

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Navigating M&A: A Buyers and Sellers Guide

Matt Newing

With scaled up deal sizes and increased win rates now accelerating business growth, companies are developing an appetite for even faster expansion through acquisition. With the value of global M&A…

Photo: Michel Filion - Flickr
Daisy Group edges closer to £1bn ambition with latest acquisition

Richard Bell

Telecoms and internet solutions company Daisy Group has acquired Phoenix IT Group, broadening its services and drawing the organisation closer to its goal of becoming a £1bn company. Following its acquisition…

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How deregulation of the market affected my Bills?

Stuart Griffiths

The telecoms industry is bursting with supposed deals and offerings to potential customers, with providers continuously trying to outdo one another with the ‘cheapest telecoms deals on the market!’ But…

RoamingExpert
Vibrant New Websites For RoamingExpert

RoamingExpert

Telecoms company RoamingExpert have been given an online revamp with state-of-the-art, responsive new websites. The Preston-based firm is an independent business formed to tackle the problem of high mobile roaming costs…