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The management team of Webhelp partners with KKR

Ruth Minto

Webhelp, the global business process management and outsourcing solutions group, announced today that it has entered into an agreement with KKR, a leading global investment firm, as new investor and…

Pictured: Intercity CEO Andrew Jackson
Bolton IT services firm Imerja snapped up by Birmingham company

Richard Bell

Imerja Limited, a provider of IT managed services based in Bolton, has been acquired by Birmingham-headquartered telecoms firm Intercity Technology Limited. The transaction, after which all of Imerja’s staff will be…

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Good Mobility Report Shows Increase In Custom Apps

Good Powered By BlackBerry

BlackBerry Limited, a global leader in secure mobile communications, today released the thirteenth Good Mobility Index Report showing that organisations are increasingly building custom secure apps. Among Good Powered by BlackBerry (formerly…

Mark Wilkinson (Operations Director), Dan Kitchen (Managing Director) and Jonathan Anderson (Busines
Boost for IT company ahead of 10th anniversary  

Anna Addison Associates

A North East IT company has created a number of new jobs and established a new office as it approaches its 10th year in business. Razorblue, headquartered in Catterick, has undergone…

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Exponential-e transforms sales operation with cloud technology


NewVoiceMedia, a leading global provider of cloud technology which helps businesses sell more, serve better and grow faster, today announced that Exponential-e has chosen its ContactWorld for Sales solution to…

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Customer service centre celebrates 20 years in Sunderland

EDF Energy

One of the North East’s largest employers is set to mark its 20th anniversary by honouring its longest serving staff. Twenty staff members at EDF Energy in Sunderland, who first joined…

This year’s NECCA winners pictures with susanne Henderson from headline sponsor Sage UK
Congratulations to NE Contact Centre Stars

Jess Ramsey

Hundreds of the region’s shining lights in the contact centre industry turned out on Friday to celebrate their success at a glittering annual awards ceremony. The North East Contact Centre Awards…

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Customer mapping and understanding your customer contacts

Ruth Minto

By Helen Murray, Chief Customer Solutions Officer, Webhelp UK Anyone who is involved in managing a customer service function knows that customer journey mapping is an essential part of strategic planning.…

Tom Othick, creative advertiser, Janni Thornton, founder, Patrick McDonough, systems administrator
Ten years at the top for Pebbletree

Jess Ramsey

AN AWARD-winning telecoms company is celebrating a decade of providing cutting-edge support and innovation to businesses of all sizes in the North East.                                                                           Pebbletree Ltd, based at North Sands Business Centre…

Journey from Strategic to Effective Communication
Journey from strategic to effective communication

Helen Lancaster

Continue on your journey to Connected Innovation as we move from Strategic to Effective communication with collaboration experts Arkadin. As the way we work continues to change with flexible practices and…

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CCA “Women of influence” award for Helen Murray

Ruth Minto

Helen Murray, chief customer solutions officer at global BPO provider Webhelp UK, has been selected as one of six "women of influence" by Customer Contact Association Global (CCA), in recognition…

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Awarding Exceptional Bid and Proposal Professionals Across UK


Each year the Association of Bid and Proposal Management Professionals in the UK (APMP UK) recognises the organisations, teams and individuals who have shone over the previous 12 months. On October…