Partner Article

Answer calls using telephone answering service

The holiday season can be filled with fun & excitement. You have the opportunity to spend more time with friends and family, enjoy tasty food and drink, and, in case you are lucky, get some required rest. However, if you own your own business, then you know that much of your staff takes time off during the holidays. Handling day-to-day functions as well as company’s necessary year-end jobs can be difficult when most of the staff is out of office.

A truly important, though usually overlooked, problem for many businesses contending with low staffing levels between Christmas and the New Year are unanswered calls. However, research indicates a different fact. 75% of callers whose calls remain unanswered do not leave messages. You can now imagine how the absence of enough staff members to answer all of your calls might be affecting your business. The number of missed calls can go up over the course of several days or a week, which may also be viewed as lost business.

It may seem as if there is not any simple solution to this holiday conundrum. Probably, some businesses might consider hiring temporary telephone operators. However, this plan comes with a range of shortcomings. For example, training these employees involves a great deal of time. However, the main concern with adding temporary labor is that most businesses simply cannot afford to add more staff members. So, what are the available options? Well, hiring a telephone answering can be a good move.

Employing temporary labor, often requires clearing additional workspace at your place of business, provide training, & having to deal with the consequences if a temporary staff is unable to do the job, whereas, a telephone answering service is staffed by well-trained and experienced phone professionals who operate remotely and are hired directly by the answering service for which they work. Therefore, the interaction with phone professionals could be limited. They will answer your phone calls (using a script that is provided by you) and either send messages or transfer calls to you. Also, with phone answering services, your customers will never know that they aren’t speaking with a company representative and you will not have to deal with nuisance calls.

The benefits of employing a telephone answering service are clear for a small business owner who has less number of employees but sees an upsurge in business during the holidays. A call answering service will enable you to attend all customer calls and make sales which is very important for a small business owner. Moreover, some call answering service providers also offer virtual personal assisting which is of utmost importance for small enterprises. Just imagine how helpful it would be to have someone else manage your hectic schedules and deliver fast service to your customers. Apart from personal assisting, pay-per-call is the other choice offered by some phone addressing service. This can be an excellent option for businesses that don’t expect to receive many calls.

The holidays are an excellent time to relax yourself and also take some time off from fretting over issues related to work. As any company owner is aware of, taking time to enjoy can seem nearly impossible when you’re worried about the survival of your firm - especially in such economic climate. However, by choosing a good phone addressing service can help you rest assured that your customers are satisfied, that important sales opportunities are not lost, and that you have a little time to enjoy the holidays.

For More Informations Visit :- http://www.livetelephoneanswering.co.uk/

This was posted in Bdaily's Members' News section by Livetel Solutions .