Partner Article

Startup Launches New Type of Business Software

Canadian startup OneDesk has developed a new social business software that will change the way organizations work.

In developing this new type of software, OneDesk’s vision is that will help businesses maximize productivity, collaboration, and profit.

Entirely SaaS-based, OneDesk is the only app that connects all business processes: Customer feedback management, ideas management, help desk management, requirements management, project management, product roadmapping, issue tracking and more.

The advantage of this is that companies will not need to invest in all the different software they may need. With OneDesk, each role or department can use the application they need, but still be continuously connected to all stakeholders. OneDesk also acts as a central repository and keeps all information organized, in one single application.

OneDesk also has built-in collaboration tools that keep customers, employees and business partners continuously connected. Chat, blogs, real-time collaborative editing and notifications put team members on the same page at all times.

With the social web, customers can communicate what they like, love and dislike about new or existing products/services to directly companies. This has dramatically transformed the relationship between customers and companies. As a result, organizations are searching for better ways to capture customer insight related to their brands, effectively incorporate this data into the development process and ultimately create products/services that meet the market’s needs.

OneDesk’s solution for this was to develop their own unique social media monitoring tool. By using it, companies can monitor the social web and listen to what customers are saying about their brands, industry, products, services, and competitors. In one click, they can then bring social media comments into OneDesk as an idea, issue, question, compliment, lead or feedback, and immediately start working on them.

Built-in collaboration tools that keep customers, employees and business partners continuously connected during the entire product and service development processes.

Automated workflows and the ability to set lifecycle statuses for different items enhance productivity and allows all team members to know where each project is at, at all times. With OneDesk, everything is traceable, and work gets done faster.

This was posted in Bdaily's Members' News section by OneDesk .