Increase in pet ownership boosts national pet care chain during COVID-19

An increase in pet ownership during the COVID-19 crisis and government-mandated lockdown has given a national brand a boost.

Pets at Home Group has reported a retail revenue growth of 0.4 per cent for the first quarter of FY21 despite the disruption caused by the coronavirus pandemic.

The firm also saw its omnichannel revenues grow 71 per cent, with previous investment in its online channels allowing the brand to accommodate increased demand.

Peter Pritchard, group chief executive officer of Pets at Home, commented: “In spite of the rapid, wide-ranging and devastating effects of the pandemic, we have remained open for our customers throughout the period and we are emerging as a stronger business.

“The inherent resilience in our pet care model and the underlying pet care market, as well as encouraging signs of increased pet ownership, all underpin our confidence in seizing the future and progressing specific, strategic priorities.

“The significant investment in our omni-channel business is a good example of this, representing an important milestone, not just for our business and customers, but also as part of our commitment to longer term regional job creation and retention.

“While much has changed, and continues to do so, we remain confident in the long-term sustainability of our pet care business, where the love of pets and the role that they play in our lives is only increasing.”