ECO team L-R: Nikki Welsh, director of group HR and Phil Westoby, managing director.
Jane Imrie

Contact centre firm creates over 100 jobs in Sunderland and Sheffield following contract wins

A contact centre specialist has announced plans to create further jobs at its sites in the North East and Yorkshire following a period of growth.

ECO - formerly EC Outsourcing - is set to continue expanding its workforce at its centres in Sunderland and Sheffield after securing a raft of new contracts.

Based in Sunderland, ECO works with a number of national energy, retail and gaming brands providing remote sales and customer service, including the likes of ESB Energy, Octopus Energy and Buzz Bingo.

Since the beginning of the year, the firm has recruited 131 new members of staff, in some cases providing alternative employment for those affected by disruption to the hospitality and retail sectors.

ECO plans to continue its growth throughout 2021 to meet a growing demand for its outsourcing specialism.

Phil Westoby, managing director of ECO, commented: “Like many businesses in the UK, we had to innovate slightly during the original lockdown and move around 500 of our staff to working from their homes which has been a huge success, a real testament to the spirit and determination of our staff.”

“As a result, our clients have been eager to increase the number of customer service and sales agents across the business based on the results of the previous 12 months, and the successful roll out of home working.

“Our recruitment team has been working non stop alongside our marketing team to utilise our social media to attract new talent to the business. We’ll be recruiting extensively across the next few months in order to help our clients reach their sales and customer service targets in Q1.”

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