Austen Shakespeare

CF Appliances joins 50 strong engineering network

CF Appliances is backing British manufacturing after joining Ebac’s engineering network.

North East-based CF has received training from Ebac, with the manufacturer also providing a catalogue of spares and equipment. The aim is to resolve 99 per cent of product issues within 72 hours throughout the seven-year guarantee period.

The network of more than 50 service engineers will also carry out servicing and maintenance, in addition to responding to repair call outs, providing customers with a local touch point for all things Ebac.

Ebac is the only British manufacturer of washing machines, producing at its factory in North East England. Ownership of the company was moved by its founder, John Elliot MBE, into a foundation preventing it from offshoring production and keeping jobs in Britain.

Craig Fitzgerald, founder and director at CF Appliances, said: “We are very pleased to join Ebac’s engineering network. It’s a brand which is truly the best of British manufacturing.

“By engaging its network of engineers across the UK, Ebac is giving customers a consistent level of service. We can support customers more quickly than others and we offer consistency, with the same engineers available for any whitegoods issues.

“Ebac’s approach of supplying us with all the equipment we could need to resolve pretty much any issue with a washing machine - rather than having to order the part– means that our turnaround time on repairs will be absolutely minimal.”

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