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Communication is key. It is a phrase that remains true no matter what industry you work in but when it…
For decades, contact centres have leveraged advanced technologies, changing with the times to offer the best customer experience possible. The mass…
Have you ever reflected on the business culture within your company? Is it strict or lenient, professional or casual? Over…
Employees are a business’s greatest strength, but also their greatest pitfalls. Great teams can produce sky-high revenues while slow, inefficient…
